Terms of Service

Registration and Purchase:

To register or purchase from Cymetree Studio online booking system, you must be over 18 years of age and must ensure that the details provided by you on registration are correct and complete.

Waiver Form Terms and Condition:

All services purchased from Cymetree Studio must be preceded by the applicant acknowledging, by way of completed a studio waiver form that he/she has no physical limitations preventing him/her from participation. All participants must complete a waiver form prior to attending classes at Cymetree Studio. All applicants under the age of 18 years must have consent, in written form or over phone confirmation, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of Cymetree Studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Cymetree Studio, its owners, directors, managers and all employees from all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

Terms and Conditions of Use:

If you access and use www.cymetree.ca or online store, you accept and agree to be bound by and comply with the following Terms and Conditions. If you do not accept the Terms, refrain from using www.cymetree.ca or online store.

Internet E-Mail:

Any unprotected E-Mail communication over the internet is, as with communication via any other medium (e.g. cellular phones, post office mail) is not confidential, subject to possible interception or loss, and is also subject to possible alteration.

Payment for Products or Services:

All Credit Cards will be processed in Canadian Dollar at the time of payment. Cymetree Studio is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.

Return/Refund Policy:

All class packages and gift certificates are non-refundable and non-transferable.

Workshop Cancellation Policy:

Cancellations received more than ten business days before the start of the workshop/class will receive a course refund, minus administrative fee. No refund will be issued if a cancellation is received ten business days or less before the start of class.

Use of Your information:

Cymetree Studio respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us is maintained in accordance with the Personal information Protection and Electronic Documents Act (2000). Under no circumstances do we sell participant or personal information to others. We will disclose your personal information when you have given consent. Please note that we will not share health information that may have been provided in connection with a program, program withdrawal, or request for a refund. With your consent, we may use certain information certain information to provide you with information about Cymetree Studio and its affiliates and programming. This consent is optional, and you can decide to withdraw at any time. Information collected by Cymetree Studio about its users is used internally by authorized employees of Cymetree Studio for the following reasons: to process payment, to register you for the program of your choice, update you when required of any possible changes to the planned services at Cymetree Studio, determination of those areas features, and services that are valued the most and found most helpful. We may collect information to determine the appropriate participation in the activities and services provided at Cymetree Studio and on our site. Contact Us: If you have any questions about our Terms and Conditions or about Cymetree Studio, please contact us directly via email ask@cymetree.ca